商务礼仪免费.ppt

BusinessEtiquetteWhatisEtiquette?
•Intoday’sworld,socialandprofessional
boundariesareoftenquestioned.The
currentbusinessandsocialareasarenot
onlymulticultural,butare
multigenerational.
•Etiquetteisthesocialbehavior,manners,
andceremoniesestablishedbyconvention
asacceptableorrequiredinsocial
relations,inaprofession,orinofficiallife.TheDosandDon'tsofBusiness
Clients(Customers)
RelationsandEntertainingEntertainingclientsisnotaseasyasit
sounds—it'snotjustfinediningand
attendingenjoyableevents.
•Entertainingclientsmeansimpressing
theminauniquemanneroutsideof
theoffice.
•Althoughyoumaynotbeintheoffice
whileentertainingaclient,office-like
behaviorstillapplies.Thingstodo
•Chooseactivitiesthatare
specificallytargetedfor
individualclients.
•Customize(定制)whatyou
dowithyourclients,
dependingontheirinterest.
•Ifyoudon'tknowwhat
interestsyourclients,don't
behesitanttoask,
''Whatdoyouliketodofor
fun?'‘
•Therefore,bothyouand
yourclientareableto
participatein
somethingyoubothenjoyUseyourmannersDon'tDrinkHeavily
•Functionsthatinvolvedrinkingshouldnotbe
perceived(察觉)asahappyhour(快乐时间).
Rememberyoudon'twantyourdrinking
habitstobethetopicofdiscussion.However,
ifyoudodecidetodrink,doitmoderatelyand
alwaysdrinkbeeroutofaglass.Don'tFlirt(调情)
•Flirtingisoutof
thequestion.
•Youhaveno
ideahowyour
actionsare
beingperceivedSpittinginPublicDon‘tSkimp(节约）onFoodQualityor
QuantityStressReliefeliminateilliteracyofInternationalprofessionaletiquette1.What'sthe"firstcustom"intheinternationalsociety?被国际社会公认的"第一礼俗"是什么？"Ladyfirst"。女士优先。2.Whatisthe"ThreeA"principleinsocialcommunications?社交中的"三A原则"指的是什么？Accept,Appreciate,Admire接受对方，重视欣赏对方，赞美敬佩对方。3.WhatdoesTOPmeanintheinternationaletiquette?在国际礼仪中，TOP指的是哪三个原则？Time,ObjectiveandPlace时间，目的，地点。4.Whenyouaretalkingwithpeoplefromwesterncountries,eighttopicsshouldbeavoided.Whatarethey?和西方人交谈时，应避免哪八个话题？Age,maritalstatus,salary,experience,address,personallife,religiousbelief,politics,andopinionsaboutotherpeople。年龄，婚否，收入，经历，住址，个人生活，宗教信仰，政治见解，以及对他人的看法。5.Whichthreewordsa