（小学中学试题）四川省洪雅县高考英语二轮复习 阅读理解训练(2).doc

四川洪雅县2016高考英语二轮阅读理解训练（2）
[文化教育型阅读理解(二)]
MillionsofpeoplepassthroughthegatesofDisney'sentertainmentparksinCalifornia,FloridaandJapaneachyear.Whatmakestheseplacesanalmostuniversalattraction?WhatmakesforeignkingsandqueensandotherimportantpeoplewanttovisittheseDisneyparks?Well,onereasonisthewaythey'retreatedoncetheygetthere.ThepeopleatDisneygooutoftheirwaytoservetheir“guests”，astheyprefertocallthem,andtoseethattheyenjoythemselves.
Allnewemployees,fromvicepresidentstopart­timeworkers,begintheiremploymentbyattendingDisneyUniversityandtaking“Traditions1”.Here,theylearnaboutthecompany'shistory,howitismanagedandwhyitissuccessful.Theyareshownhoweachdepartmentrelatestothewhole.Allemployeesareshownhowtheirpartisimportantinmakingtheparkasuccess.
Afterpassing“Traditions1”，theemployeesgoontomorespecializedtrainingfortheirspecificjobs.Nodetailismissed.Asimplejobliketakingticketsrequiresfoureight­hourdaysoftraining.Whenonetickettakerwasaskedwhyittooksomuchtrainingforsuchasimple,ordinaryjob,hereplied,“Whathappensifsomeonewantstoknowwheretherestroomsare,whentheparadestartsorwhatbustotakebacktothecampgrounds？…Weneedtoknowtheanswersorwheretogetthemquickly.Ourconstantaimistohelpourguestsenjoytheparty.”
EvenDisney'smanagersgetinvolvedinthedailymanagementofthepark.Everyyear,themanagersleavetheirdesksandbusinesssuitsandputonspecialserviceclothes.Forafullweek,thebossessellhotdogsoricecream,taketicketsordrivethemonorail(单轨车),andtakeupanyofthe100jobsthatmaketheentertainmentparkcomealive.Themanagersagreethatthisweekhelpsthemtoseethecompany'sgoalsmoreclearly.
AlltheseeffortstoservethepublicwellhavemadeWaltDisneyProductionsfamous.DisneyisconsideredbymanyasthebestmassserviceproviderinAmericaortheworld.Asonelong­timebusinessobserveroncesaid,“HowDisneytreatspeople,communicateswiththem,andrewardsthem,isinmyviewtheveryreasonforhisfiftyyearsofsuccess…Ihavewatched,verycarefullyandwithgreatrespectandadmiration,thetheoryandpracticeofsellingsatisfactionandservingmillionsofpeopleonadailybasis,successfully.I