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WelcometoapresentationonSixSigmaTMWhatareyourExpectations?AgendaAlliancePartnershipsMasetareasofexpertiseDemystifyingSixSigmaWhatdoesSixSigmameantoyou?SixsigmaasastatisticaltermNormalDistributionStandarddeviationSixsigamasastatisticaltermSixsigmaasaqualityterm-1.5Mean+1.5SixsigmaasaqualitytermSixsigmaisawaytochangeanorganizationscultureDefinitionofdefectDefectaregood!TheeffectsofdefectsWelcometoMotorola’sQualityStoryCultureThenatureofcultureThereisnosuchthingas“We’redifferent”FunctionsinatypicalorganizationTheevolutionofmotorola’squalityculutureEvolutioncontinues!1994 EnterpriseISOregisttationlaunchedHowmanyobjectivesarethereinyourorganization?Keybeliefs–howwewillalwaysact • Constantrespectforpeople • Uncompromisingintegrity KEYGOALS–whatwemustaccomplish • Bestinclass —People —Markting —Technology —Products:software\hardwareand systems —Manufaction —Service • Increasedglobalmarketshare • Superiorfinacicalresults KEYINITATIVES–howwewilldoit • Sixsigmaquality • totalcycletimereduction • productmanufactionand environmentalleadership • Prfitimprovement •Empowermentforallinaparticipative CooperativeandcreaticeworkplaceOurfundamentalobjectiveKEYINITATIVEShowwewilldoitConsistentfocusCreatingandmanagingtheSixSigmaqualitycultureSissigmaqualityProduct/ServiceisdeliveredwhenpromisedProduct/serviceisdeliveredwithnodefectsSixsigmaqualityimpovescustomersatisfactionProcesscostanddefectsCost/QualityTDUisthebestmeasureoftheoverallqualityoftheprocess TDUistheindependentvariable ProcessyieldsaredependentuponTDUDefiningaunitSigma,afigureofmeritImprovementBenchmarking1ProcessqualitylevelsmayvarywidelywithinacompanyImplementationofthesixsigmacultureThesix-stepsdesignprocessCycletimereductionProblemsolvingidentificationtoolBlackbelttoolsProcesscontrol(SPC) Processcapability(CpandCpk) Confidenceintervals Designofexperiments Linearregression Screeningexperiments OptimizationusingresponsesurfacemethodologyMaanagementofthequality/continuousimprovementprocessInstituti
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