重庆移动业务支撑系统多维编码投诉分析方法-豆柴文库

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重庆移动业务支撑系统多维编码投诉分析方法
Title:Multi-DimensionalCodeComplaintAnalysisMethodforChongqingMobileBusinessSupportSystem
Abstract:
Theadvancementoftechnologyhasrevolutionizedthetelecommunicationsindustry,leadingtoincreasedcompetitionandasurgeincustomercomplaints.Promptlyaddressingcustomercomplaintsiscrucialforserviceproviderstoenhancecustomersatisfactionandloyalty.Thispaperproposesamulti-dimensionalcodecomplaintanalysismethodfortheChongqingMobileBusinessSupportSystem.Themethodaimstoeffectivelycategorizeandanalyzecomplaints,enablingserviceproviderstoidentifyproblemareasandtakeappropriateactionsforimprovement.Thestudyutilizesdataminingtechniquestoextractvaluableinsightsfromcustomercomplaintsandprovidesaframeworkforcomplaintanalysisinthetelecommunicationsindustry.Theproposedmethodcontributestotheenhancementofcomplaintmanagementsystems,ultimatelyleadingtoimprovedcustomerserviceandsatisfaction.
1.Introduction
Thetelecommunicationsindustryhasexperiencedexponentialgrowthinrecentyears,withmobileservicesbecominganintegralpartofpeople'sdailylives.Withexpandingnetworksandincreasedcompetition,customercomplaintshavebecomemoreprevalent.Efficientlyresolvingcomplaintsisessentialforserviceproviderstoretaincustomersandmaintaintheircompetitiveedge.Thispaperproposesamulti-dimensionalcodecomplaintanalysismethodfortheChongqingMobileBusinessSupportSystem,whichenablestheidentificationandcategorizationofcomplaintsforeffectiveanalysis.
2.LiteratureReview
Thissectionreviewsexistingliteratureoncomplaintmanagementsystems,dataminingtechniques,andmulti-dimensionalcodeanalysismethods.Variousstudieshavehighlightedtheimportanceofcustomercomplaintsinidentifyingareasforimprovement.Additionally,dataminingtechniqueshaveproventobeeffectiveinextractingvaluableinsightsfromlargedatasets.Multi-dimensionalcodeanalysismethodshavegainedpopularityinrecentyearsduetotheirabilitytocategorizecomplaintsbasedonvariousdimensions.Theliteraturereviewprovidesthebasisfortheproposedmethodandhighlightsitssignificance.
3.ResearchMethod