2012商务英语口语考试话题.docx

2012商务英语口语考试话题

第一篇：2012商务英语口语考试话题商务英语口语考试话题1.Haveyoueverexperiencedasituationinwhichthecustomercarewasverygood?Whatdoyouthinkmakesgoodcustomercare?Customercareinvolvesputtingsystemsinplacetomaximizeyourcustomers’satisfactionwithyourbusiness.Itshouldbeaprimeconsiderationforeverybusiness-yoursalesandprofitabilitydependsonkeepingyourcustomershappy.Beingquick,friendly,helpful,courteous,knowledgeable,considerateandprofessionalcanmakegoodcustomercare.I’veexperiencedmanysituationsinwhichthecustomercarewasverygood.Whatmostimpressedmeisgoingtobuymynotebooklastyear.WhentheyknowthatIwanttobuyanotebook,theyintroducetheirproductfriendly.AlthoughIaskedthemmanyquestions,theywereverypatientallthetime.AtlastIdecidedtobuytheirproduct,theygavememanypresents.SoIthinktheircustomercarewasverygood.2.Whatiscustomerloyalty？Areyoualoyalcustomer?Whyorwhynot?Thecustomerfrequentlyusesthesamecompanyorbuysthesameproduct.Yes,I’maloyalcustomer.Forexample,mostofmyclothisfromthesamecompany.AndIalwaysgotothesamerestaurant.Thereisnodoubtinmymindthatthequalityintheproductiswhathaskeptmeasaloyalcustomer.Andtheircustomercareisalsoveryimportant.Iftheirqualityoftheproductandthecustomercarearegood,Iusuallybecometheirloyalcustomer.3.Whatkindofcompanycanbecalledmultinational?Pleaseshowoneexampleofmultinationalanddescribeitbriefly.Acompanyorcorporationoperatinginmorethantwocountries.Iknowamultinationalcompanywhichallthepeopleknow.ItistheApplecompany.AppledesignsandcreatesiPodandiTunes,Maclaptopanddesktopcomputers,theOSXoperatingsystem,andtherevolutionaryiPhoneandiPad.ThefounderofApplecompanySteveJobshasbecametheidolofmanyChinese.TheyworkmanydaystobuyaIphone.SotheAppleisverypopular.4.HaveyoueverusedtheInternettoshop?Comparedwiththetraditionalshopping,whataretheadvantagesanddisadvantagesofInternetshopping?Yes,IoftenusetheInternettoshop.1.Cansavesomemoney2.Canhavemorechoices3.Needn’tspendtimeparking4.Needn’tcarrygoodsbackhomepersonally5.Candoshoppingatanytime1.Can’tsee,touch,smellthegoods.2.Can’tgetgoodsimmediate