前台接待常用语句.docx

前台接待常用语句

第一篇：前台接待常用语句一、常用语句1.Goodmorning/afternoon/evening,sir/madam.早上好/中午好/晚上好，先生/夫人2.Welcometoour/paragonHotel.欢迎入住我们酒店/盘龙山庄大酒店3.HowmayIhelpyou?我能为您效劳吗？4.Doyouhaveareservation?您有预订吗？5.MayIhaveyourname,please?请问您贵姓？6.Yes,wehaveyourreservation,Sir/madam是的，我们有您的预订，先生/夫人7.Whattypeofroomwouldyoulike?您要什么样的房间？8.Doyouhavenon-smokingrooms?你们有无烟房吗9.Wehavestandardroom,deluxeroom,suiteroomandsoon.Thestandardroomrateis648RMBpernightincludingfifteenpercentservicecharge,whatkindofroomdoyoulike?我们酒店有标准间、豪华间、套房等等，标准间房价是648元每晚，包括15%的报务费，请问，您喜欢哪种类型的房间呢？10.Whattypeofbedwouldyoulike,singleordouble?Wouldyoulikeakingsizebedortwobeds.您要一张床的还是两张床的11.MayIhaveyoudeparturedate,sir/madam?什么时间离店？12.Yourroomrateis648RMBincluding15%servicecharge您的房价是648RMB包含15%的服务费。13.MayIhaveyourpassport,please?请您出示护照14.MayIhavesomedeposit?您可以付一些预付金吗？15.Wouldyoupleasepay1500RMBasadeposit,ok?收您1500元押金16.Youroomrateispaidbyyoucompanybuttheotherswillbepaidbyyourself.您房费由公司付费，其他的需您自付。17.Howmuchforthedeposit?你们收取多少押金？18.Thedepositisdoubleofyouroomrateandisforyourroomandotherhotelservicesyoumightincludingyourstay.押金按房费的双倍收取，包含您的住店期间的房费和其他消费。19.Youcandolessdeposit,butyouwillbeneedtosettleyoubillbytheweek/month.您可以少作点押金，但这样您就需要按周/月结账。20.MayItakeanimprintofyourcreditcardforadeposit,sir/madam我们可以用您的信用卡做个预授吗？21.MayIhaveacashdeposit?可以用现金做押金吗？22.Hereisyourreceiptsir/madam这是您的收据23.Yourroomnumberis……andthisisyourroomcard.您的房间号是……这是您的房卡。24.Thankyouandenjoyyourstaywithus.谢谢，祝您入住愉快。Haveaniceday/evening/trip.祝您愉快/祝您晚安/祝您旅途愉快25.MayIhaveyourroomnumber,please?请告诉您的房间号码。26.Anythingfromtheminibar,sir/madam?您的房间里有其他消费吗？/迷你吧里您有消费吗？27.WherecanIstoremyluggage?那里可以寄存行李？28.WherecanIgetataxi/cab?在哪可以打到出租车/29.Doyouhavehealthclub/fitnesscentre/gymnasium?你们有健身房吗30.WherecanImail/postthispostcard/letter?哪里可以邮寄明信片/信件31.WherecanIchangemoney?哪里可以兑换外币？32.Ineedmyluggagepicked-up.我需要行李服务33.MayIhaveyourroomnumberandmayIknowhowmanyluggageyouhave,sir/ma’am?您在哪个房间？有多少件行李？34.Yessir.Allright,Ourbellboywillgotoyourroomrightnow.好的，行李生马上到您的房间。35.Pleasehangu