平安人寿来华人员保险理赔指南.docx

平安人寿来华人员保险理赔指南

第一篇：平安人寿来华人员保险理赔指南平安人寿来华人员保险理赔指南AGuideforPeopleComingtoChinatoInsuranceClaimagainstPingAnLifeInsurance尊敬的客户：您如果想了解中国平安人寿保险股份有限公司来华人员综合保险理赔服务事项,请您仔细阅读如下内容。DearValuedCustomer:RespectfulclientsofPingAnInsuranceCompany:IfyouwouldliketoknowservicesforsettlementofclaimsofcomprehensiveinsuranceforpeoplecomingtoChina,pleasereadthisguidecarefully.1、理赔程序⑴保险事故发生后，理赔的规范程序:直接向协议约定的中国平安人寿保险股份有限公司所属分公司团险理赔部报案；⑵理赔咨询电话：协议约定的中国平安人寿保险股份有限公司所属分支机构电话或通过平安人寿北京分公司客户服务咨询及理赔报案电话[phone]-69013直接查询被保险人所在地的平安人寿分管机构电话及详细地址；1.Procedureofsettlingclaims:(1)Claimsettlingprocedureagainsttheoccurrenceofinsuredincidents:SubmityourclaimtoGroupInsuranceDivisionwithaffiliatedcompaniesunderChinaPingAnLifeInsuranceCo.,Ltd.asstipulatedintheagreement.(2)Claim&consultinghotlines:PleasecallthelocalbranchesunderChinaPingAnLifeInsuranceCo.,Ltd.ordialtheserviceandclaimconsultingnumber:010-66213388-69013ofBeijingBranchtoinquirethenumbersandspecificaddressofthelocalbranchesasagreedinthecontractdirectly.2、理赔应备文件：①团体一年定期寿险A被保险人护照复印件；B被保险人伤残时需提供伤残鉴定证明（由司法或劳动部门出具）；C被保险人死亡需提供死亡证明；D如发生交通事故，需出具公安交通部门的事故证明；E被保险人死亡时提供受益人身份证明复印件；F死亡赔付需提供受益人亲笔签字认可的保险分配方案的文件；G被保险人保险卡复印件；2.Documentstobepresentedforsettlementofclaims:①GrouptermlifeinsuranceofoneyearA.Copyofpassportoftheinsured;B.Disabilityassaycertificateincasetheinsuredisdisabled(providedbyjudicialorlabordepartment);C.Deathcertificateoftheinsured;D.Proofofaccidentprovidedbythecommunicationsdepartmentofthepoliceincaseantrafficaccidentoccurs;E.Copyofthebeneficiary’sidentityproofincasetheinsuredisdead;F.Insurancedistributionschemesignedandratifiedbythebeneficiaryindeathcompensation;G.Copyoftheinsurancecardoftheinsured.②团体意外伤害附加医疗A被保险人护照复印件；B意外事故经过及证明（若是交通事故则需出具公安交通部门事故证明）；C医院诊断证明、病历本以及门诊收据、药费处方、超声波、CT、X光片、核磁等辅助检查报告单；D被保险人保险卡复印件；②AnnexedmedicaltreatmenttogroupaccidentalinjuryA.Copyofpassportoftheinsured;B.Processoftheaccidentanditsproof(Aproofofaccidentprovidedbythecommunicationsdepartmentofthepolicehastobepresentedincaseatrafficaccidentoccurs);C.Diagnosescertif