投诉信.docx

投诉信

第一篇：投诉信汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封信。DearManager,NowIamwritingtotellyouthatIboughtaTVsetfromyourshopseveraldaysago.ButwhenIbroughtithomeandturnediton,Ifounditdidn’tworkproperly.SoItookitbacktotheshopandtoldtheassistantwhathadhappened.Tomysurprise,yourassistantdidn’thelpmetosolvetheproblem.Onthecontrary,heshoutedatmerudelyandrefusedtoexamineit.Iknowthatyourshopenjoysahighreputationofgoodservice,soIboughttheTVsetinyourshop.Buttoday,Iamsorrytofindthatsuchserviceshouldhavehappenedinyourshopandyourassistantdidn’tseriouslythinkoftheinterestsofcustomers.Ihopeyouwilllookintothematterandgivemeareasonableexplanation.Iamwaitingtoknowhowyouwilldealwithit.ThankyouforyourconsiderationandIamexpectinganearlyreply.Sincerelyyours，Tom投诉信写作指导：开门见山，点名投诉的内容，是因为服务还是具体的物件然后：围绕问题，详细说明有针对的投诉内容最后：提出解决问题的最后期限，并希望赌坊正视问题投诉信模板Dear_____，1.I’mwritingtocomplainabout______.2.Idon’treallywanttocomplainbut__________isbad.3.Ontheonehand,_________________.4Ontheotherhand,__________.5.Ifindit_______.Aqualified____________can’tbelike____________.6Therefore,Irequirethat______________.Andit’sadvisableforyouto________.Pleaseconsidermyrequirementatyourconvenience.I’mlookingforwardtoasatisfactoryreplyassoonaspossible.Yours,_______1.投诉原因2投诉主题3.抱怨一4抱怨二5投诉的问题给你带来的后果6.提出合理建议假设你是李华，你购买了一部外国某公司生产的手机，因有质量问题，要求该公司更换，请根据下列要点，用英文写一封电子邮件。要点：1.问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。2要求：公司尽快予以更换。DearSir,IamwritingtoyouforthemobilephoneofDephones250Iboughton20thDec.2015atTeleMallinWuhan,China.Itwasonlytendayslaterthatthemobilephonecouldn’tringandIcouldn'tsendshortmessageswithit.ThenIhadtotakeittotheseller.butIwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.Later,Iwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossibletofixitwithouttherightsparepart.Iwassodesperateonhearingthat.HowcanIwaitthatlong?Aqualifiedmobilephonecan'tbeliketheoneIhavebought.Therefore,IrequirethatyousendmeanewoneofthesamemodelwithinamonthThankyouforyourconsideration.Sincerelyyours，LiHua第二篇