旅游服务礼仪情景剧本(英汉对照)25组.docx

旅游服务礼仪情景剧本(英汉对照)25组

第一篇：旅游服务礼仪情景剧本(英汉对照)25组旅游服务礼仪情景剧本（英汉对照）25组ContentsSituationPlay1客房预定RoomReservationSituationPlay2在前台——入住登记AttheFrontDesk——CheckinginSituationPlay3客房用餐服务RoomServiceSituationPlay4整理房间MakinguptheRoomSituationPlay5洗衣服务LaundryServiceSituationPlay6处理投诉HandlingComplaintsSituationPlay7赔偿损失PayingfortheDamageSituationPlay8紧急服务EmergencyServiceSituationPlay9餐厅预订RestaurantReservation19SituationPlay10点单TakingOrdersSituationPlay11在酒吧AttheBarSituationPlay12会议室预定ReservingtheMeetingRoomSituationPlay13结帐AttheCashier‟sSituationPlay14订票BookingTicketsSituationPlay15接机MeetingtheTouristGroupattheAirportSituationPlay16交通TransportationSituationPlay17商讨旅游行程DiscusstheItinerarySituationPlay18游览黄山ClimbingMountHuangshanSituationPlay19参观长城VisitingtheGreatWallSituationPlay20参观兵马俑VisitingtheTerraCottaWarriorsandHorsesSituationPlay21游览紫禁城VisitingtheForbiddenCitySituationPlay22购买纪念品ShoppingfortheSouvenirsSituationPlay23在银行AttheBankSituationPlay24办理海关手续TheCustomsFormalitiesSituationPlay25欢送客人SeeingtheGuestsoff3335373941434648515358SituationPlay1客房预定Billy(B)打电话预订房间，前台服务员Ann(A)接听电话。A：早上好，假日酒店，我能为您做些什么？B：我可以预订一个房间吗？A：请问您需要几间房，何时入住？B：三间房，我们从5月6号住到5月9号共三晚。A：您需要什么样的房间？B：两个标准间和一间套房。A：对不起，现在是旅游旺季，套房已经全部预订出去了。B：那就三个标准间吧。请问房价是多少？A：一共130美元加上百分之十五的服务费和税金。B：好的，请为我订这些房间，我是肯.詹森先生。请问您能提供接机服务吗？A:当然，请告诉我您的航班号及抵达时间。B：886号航班，3月6号早晨6：30。A：我们期待您的光临。译文：RoomReservation(Billyiscallingtomakearoomreservation.ReceptionistAnnisansweringthecall.)A:Goodmorning,HolidayInn.CanIhelpyou?B:CanImakearoomreservation?A:MayIknowhowmayroomyouneedandwhenyouneedthem?B:Threeroomsforthreenights.We‟llarriveonMay6thanddepartonMay9th.A:Whattypeofroomwouldyouprefer?B:Ijustwanttwostandardroomsandasuite.A：Sorry,foritispeakseason,allthesuitesarefullybooked.B:Inthisway,threestandardroomsarejustO.K.Andwhat‟stheroomrate?A:It‟s130USdollarsplus15%servicechargeandtax.B:Fine,pleasebooktheroomsforme.I‟mMr.KenJohnson.Bytheway,wouldyoupleaseofferanairportpick-upservice?A:Ofcourse,pleasetellmeyourflightnumberandarrivaltime.B:FlightNO.886.6:30p