速递英语.docx

速递英语

第一篇：速递英语1.ExpressMailService-EMSisanexpressdeliveryservicewhichconnectsmorethan190countriesandterritoriesworldwide.EMSaimstoprovidecustomerswithahighqualitycompetitiveexpressmailproductatanaffordablepriceonaglobalbasis.邮政特快专递是一项连接全世界190多个国家和地区的快递服务，邮政特快专递致力于向全球范围内的客户提供一种高质量的具有竞争性和可承受价的快递产品。2.Regulatedonthebasisof：管控基础1.bilateralagreements2.standardmultilateralagreement3.EMScooperativedocments4.AspectsnotgovernedbyagreementsaresubjecttoActsofUPU.1、双边协定2.标准多边协定3.EMS合作文件4.超出协定的方面由万国邮政联盟决定3.Conditionsofacceptance：EMSitemsshould；Bemeantforalocationtowhichinsurancecovertoprovidethefollowingtothecustomer:Compensationintheeventofdamageorloss；indemnityincaseoflossduetonon-deliveryofitem邮政机构向客户提供的保险（保价）范围如下：损坏或丢失时的赔偿快件；无法投递时的赔偿11.Acceptanceprocedure收寄步骤Counterstaffshouldcheckthat；EMSserviceisavailabletothelocation；WithintheweightlimitforEMSitem；WithinthesizelimitforEMSitemFullandcorrecttariffispaid（窗口）营业员应该检查：寄达地在EMS服务范围之内；EMS快件在重量限制之内；EMS快件在尺寸限制之内；足额并正确地付费；12.Insurancefeeifneededandapplicable；CompletedEMSLabel-E1isaffixed；Sender’sanddeliveryaddressesarecomplete；Sender’sandaddressee’sphonenumbersareprovided换局Ifnotdelivered,keepindepositandmakeentriesinrecordindicatingthereasonofnon-delivery如果没有投递，则存局（候领）并在记录中专栏记明没有投递的原因23.Attempteddeliverycontd：EMSitemshouldbereturnedtothepostofficeindicatedonthecard.；；Atleasttwodeliveryattemptsshouldbemade,thesecondonebeingmadeonthenextworkingday.EMS快件应返到在卡片上标明的邮局。至少应作两次试投，第二次要在下一个工作日进行。Theperiodofretentionshouldbebetween7and15days；IftheEMSitemisstillnotcollected,itisdeemedtobeundeliverable（快件）滞留期应在7至15天之间；如果EMS快件仍未被领取，它将被视为无法投递快件24.Priortoscheduledarrivalofthe件应在邮局营业窗口收寄或上门揽收。33.EMSitemsshouldbedeliveredtoaddresseesafterCustomsclearance.；Deliveryservicesshouldmatch,ifnotexceed,thoseofferedbymajorcompetitorsatthedestination.EMS快件应在清关后投递给收件人。如果不能超越，投递服务（至少）应比得上主要竞争者在目的地提供的服务。34.Provisionofinformationisoneofthekeyserviceelements.；Customersexpecttoeasilyaccessandunderstandinformation.提供信息是关键的服务要素之一。客户期望便利地得到及理解信息。Allcustomerinformationsho