酒店前厅部工作总结精选.docx

酒店前厅部工作总结

第一篇：酒店前厅部工作总结HotelQianOfficeDepartmentsummingupthe08isHoteldoesnotordinaryofayears,fromHotelreformyilaiQianOfficeDepartmentactivelycombinedwithmarketingdepartmentreceptionhasvariousdifferenttypeandscaleofmeeting,mostsignificantlyofasJingRiverStreetofmeetingreception,meetingofsuccessreceptiongethasJingRiverStreetleadershipofconsistentrecognized,paytotalhasreturnemployeesofhardsweateventuallyfortohassuccessofresults,howeverfrommeetingreceptioninthewealthoughmadehasmustofreceptionexperience,butalsohasmustofinsufficient,serviceofpassivesexual,Alldidnotwanttheworktocompletebeforetheguests,alsoseeourshortcomings.Inviewofthissituationinthefutureworkofthereceptionwewillsumupthepastwealthofexperience,learnfromeachother,futureworkdonebetterandmorestandard,andcreateyourownbrand.Seasonofspringisayear,Morninghoursisthebesttimeofthedaytowork.,accordingtothehotelindustrychanges,roomsDivisioninthelowseasonofhousingcomplexes,introducedseveralpromotions.ApartfrominpriceShangofoffersoutside,returnedtoguestsfreepresentedfruit,itspremiseisinprice150Yuanaboveofliveguest,secondfull100YuanHousepricesLive8timesaboveofguests,innexttimeadmittedShiwillfreepresentedday,premiseiswithaofdocuments,purposeispullmoreofrepeatcustomers,letguestsagainpresence,theseoffersactivities,gethasguestsofconsistentrecognized,whilealsomakesHotelgethasmustofeconomicbenefits,dohaspopularityofunabated.QianOfficeDepartmentisishotelofsaleswindow,inhousepricesofmarketingShangespeciallyletreceptionMembermastermustofsalesskills,howtotoweofserviceproducedsalesout,thiswillweofreceptionMemberinmarketingShangmastermustofskills,inpriceShanginaccordancewiththefromhightolowoforderfor,butoftenwethisaspectsalsoislacks,consciousnessweak,norealizedthatworkofimportance,gueststohasjustmachinerysexualoftodescribes,sold,thisisfarenoughof,eveninsoftwareserviceShangalsoisnotisflexibleisactive,Letreceptionistslearntomarketisatoppriority,sothattheybestproductsmarketedtohotelguests,andguestsarehappytoaccept,thisisaskill,anemphasi