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酒店餐厅道歉信英文 第一篇：酒店餐厅道歉信英文ms.mitsukoiwasaki3-16-6-804,higashisunakoto-kutokyo,136-0074dearms.iwasaki,uponyourarrival,ouragentfailedtolocateyourreservation.wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.thereservationforyouandms.hinakomutoweremadeearlynovember,andneverbeendeleted.weunderstandthatyoumayrequestedthekingsizeroombutactuallywecouldnotsatisfyyourmaytheyearoftherabbitbringyoujoyandprosperity.yourssincerely,alfredzhuangfrontofficemanagernovember03,1999mr.shennanpingflat20f,block1robinsonheights8robinsonroadhongkongdearmr.shenwearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonjun.13-15,1999asincorrectamountwaschargedontoyourvisacardaccount,itshouldbermb6787insteadofrmb3887.42.wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaffsmistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.mr.shen,attachediscopyofyourhotelbillandamendedvisacardvoucherwithcorrectamountindicatedforyourreferenceandperusal.ifyouhaveanyqueries,pleasedonothesitatetocontactus.yoursincerelyalfredzhuangfrontofficemanagerdearmr.shuiwouldliketothankyouforchoosingthechinaworldhotelforyourrecentlystay.onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourgoldencirclebenefitsofthekingsizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thnov.myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention.shouldyouhaveanyinquiries,pleasefeelfreetocontactme.kindandbestregards.alfredzhuangfrontofficemanager.dearmr.liithasbeenbroughttomyattentionthatuponcheckinginatchinaworldhotelonjun2,1999yourexperiencewasoneofdifficulty.iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasiassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.unfo
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