银行信用卡的调查问卷.docx

银行信用卡的调查问卷

第一篇：银行信用卡的调查问卷QuestionnaireaboutCreditcardin2011Responsename:Fillingday:Address:1.Doyouhavecreditcard?IfyouchooseA,pleaseanswerQ2A.YesB.NoandifyouchooseB,pleaseanswerQ32.Whatextentdoyouthinktheusefulofcreditcard?12345Nonehighly3.Whatdoyouthinkofcreditcard?4.What’syourgender？A.maleB.female5.Whatisrangeofyourage?A.11-20B.21-30C.31-40D.41-50E.51-60F.others6.Whatisyourmaritalstatus?IfyouchooseA,pleaseanswerQ7,andIfA.marriedB.unmarriedyouchooseB,pleaseanswerQ87.HowmanychildreninyourfamilyA.0B.1C.2D.3E.others8.Howoldareyouexactedtogetmarry?_____yearsold9.What’syourpurposeofgotobank?(Multiple)A.savingB.financialC.settlementD.loansE.internationalF.financialmarketGothers10.Whatisrangeofyoursalary?A.upon2000YuanB.2000Yuan-4999YuanC.5000Yuan-7999YuanD.8000Yuan-10999YuanE.11000Yuan-13999YuanF.others11.Ifyouwanttoapplyacreditcard,whichbankdoyoupreferto?A.ICBC(IndustryandCommerceBankofChina)B.BC(BankofChina)C.CCB(ChinaConstructionBank)D.ABC(AgriculturalBankofChina)E.BC(BankofCommunications)F.CMB(ChinaMerchantsBank)G.others12.Whatextentdoesyouwithtoownacreditcard?12345Nonehighly13.Whatisyoursituationofincomeandexpenditure?A.incomeismorethanexpenditureB.expenditureismorethanincomeC.incomeasequalasexpenditureD.don’tknow14.Whendoyouchoosetoconsumebycreditcard?15.WhydoyouchoosetheanswerofQ8?(Multiple)A.popularityB.serviceC.policyD.giftE.paymentF.others16.Whatdoyouthinkoftheinternetbank?17.Whydoyouapplyacreditcard?(Multiple)A.consumptioninadvertenceB.learnfinancialmanagementC.getgiftwhenapplyacreditcardD.getsadiscountwhenbuyingE,annualfeeconcessionsFothers18.Whatisyourjob?19.HowmuchcanyouaffordoncreditcardloanA.below300B.301-600C.601-900D.901-1200E.1201-1500F.over150020.Whydoyouhavenotappliedacreditcard?第二篇：银行信用卡客户满意度调查问卷信用卡客户满意度调查问卷尊敬的客户：您好！我是银行的客户满意度调查员，为了了解客户对银行信用卡业务服务的满意度，特在这段时间进行问卷调查，烦请您拨冗回答，不胜感谢！请在您觉得适当的方框内打上勾。1．您对银行的整体营业环境评价如何？口非常满意口满意口一般口不满意口很不满意2．您对银行信用卡工本费，年费，账户管理费的收取政策？口非常满意口满意口一般口不满意口很不满意3．请问您申请到的临时额度是否满足了您当时的需求？口非常满意口满意口一般口不满意口很不满意4.请问您对银行信用卡提供的所有额度方面的服务是否满意？口非