英语投诉信怎么写.docx

英语投诉信怎么写假如你是李华，上周从一网店购买了一个（网络）路由器，使用过程中发现有网络经常掉线，WIFI信号不稳定等问题，为此你给网店的售后客服写一封信，要求更换产品或全额退款。注意：1.词数为100左右；2.可适当增加细节，以使行文连贯。参考词汇：路由器router服务器server掉线loseconnectionto稳定的stable[谋篇布局]应用文的实际用途决定了其语言要简洁明了。主要有三个原则，即proper（恰当）、precise（精确）和polite（礼貌）。具体要求体现为：需开门见山，文章一开始就要表明意图；行文逻辑清晰、目标明确；语气要恰如其分，注意语言的正式和礼貌，遵循交际原则。高考书面表达多以日常生活场景为基础。在扩充细节的时候，同学们要结合平时的生活积累，在符合常识的基础上，充分发挥想象力。投诉信作为英语文体的一种，目的是解决问题，比如消费利益受损、正常生活和工作受到干扰等。内容可包括：说明投诉的原因并表达遗憾；实事求是地阐述问题发生的经过；指出问题引起的后果；提出批评及处理意见，要求对方采取措施。此外，语气注意要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能人身攻击。[常用表达]开头常用句式Iamwritingtoyoutocomplainabout...Iamwritingtoexpressmydissatisfaction/disappointment/concernabout...IamwritingtoinformyouthatIamdissatisfiedwith...IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaintabout...Iwishtodrawyourattentiontotheproblem/fault...Iregrettoinformthat...结尾段常用句式Iwillappreciateitverymuchifyoucould...Ilookforwardtoyourdealingwiththeseproblemswithoutdelay.Ihopeyouwillconsidermysuggestionsandimprovethesituationasbestasyoucan.Wehopethatyouwillconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.Ihopeyoucangivemeasatisfyingreplyanddealwiththismatterreasonably.Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution，Iwillreservemyrighttotakelegalaction.其他常用句式Thereasonformydissatisfactionlies/consistsin...Underthesecircumstances，Ifinditdifficultto...Foronething...，foranother...Therefore，Ihopetochangeforanother...ordeclarearefund.IreceivedsuchpoorservicethatIfeltIshouldbringittoyourattention.习作一DearSirorMadam，IamwritingtoyoutocomplainabouttherouterwhichIboughtlastweekfromtheinternet.IfoundsomeproblemsduringIuseit.First，Ican’tfindtheserverswhenIlookingthroughthenews.Second，itwasoftenlosedconnectiontotheserversifIwasfindingsomeinformationsfromtheinternet.Itcausedbigproblemstomyworkanddailylife.ThemostseriousdoubtistheWIFIdoesn’tstable.Sometimesitloseconnectiontotheserverinasecond.Afterawhile，itcometobefine.Becauseoftheproblems，Irequiretofullrequireorchangeanewone.Ifyoucanchangeanewone，itwillbethemostwonderfulwaytosol