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WelcometoapresentationonSixSigmaTMWhatareyourExpectations?AgendaAlliancePartnershipsMasetareasofexpertiseDemystifyingSixSigmaWhatdoesSixSigmameantoyou?SixsigmaasastatisticaltermNormalDistributionStandarddeviationSixsigamasastatisticaltermSixsigmaasaqualityterm-1.5Mean+1.5SixsigmaasaqualitytermSixsigmaisawaytochangeanorganizationscultureDefinitionofdefectDefectaregood!TheeffectsofdefectsWelcometoMotorola’sQualityStoryCultureThenatureofcultureThereisnosuchthingas“We’redifferent”FunctionsinatypicalorganizationTheevolutionofmotorola’squalityculutureEvolutioncontinues!1994	EnterpriseISOregisttationlaunchedHowmanyobjectivesarethereinyourorganization?Keybeliefs–howwewillalwaysact
	•	Constantrespectforpeople
	•	Uncompromisingintegrity

KEYGOALS–whatwemustaccomplish
	•	Bestinclass
		—People
		—Markting
		—Technology
		—Products:software\hardwareand
systems
		—Manufaction
		—Service
	•	Increasedglobalmarketshare
	•	Superiorfinacicalresults

KEYINITATIVES–howwewilldoit
	•	Sixsigmaquality
	•	totalcycletimereduction
	•	productmanufactionand
environmentalleadership
	•	Prfitimprovement
	•Empowermentforallinaparticipative
CooperativeandcreaticeworkplaceOurfundamentalobjectiveKEYINITATIVEShowwewilldoitConsistentfocusCreatingandmanagingtheSixSigmaqualitycultureSissigmaqualityProduct/ServiceisdeliveredwhenpromisedProduct/serviceisdeliveredwithnodefectsSixsigmaqualityimpovescustomersatisfactionProcesscostanddefectsCost/QualityTDUisthebestmeasureoftheoverallqualityoftheprocess
TDUistheindependentvariable
ProcessyieldsaredependentuponTDUDefiningaunitSigma,afigureofmeritImprovementBenchmarking1ProcessqualitylevelsmayvarywidelywithinacompanyImplementationofthesixsigmacultureThesix-stepsdesignprocessCycletimereductionProblemsolvingidentificationtoolBlackbelttoolsProcesscontrol(SPC)
Processcapability(CpandCpk)
Confidenceintervals
Designofexperiments
Linearregression
Screeningexperiments
OptimizationusingresponsesurfacemethodologyMaanagementofthequality/continuousimprovementprocessInstituti