移动图书馆使用情感对用户满意度的影响研究.docx

移动图书馆使用情感对用户满意度的影响研究
摘要
随着移动技术的持续发展，移动图书馆已经成为目前图书馆行业中的一大趋势。在这样的背景下，越来越多的用户开始使用移动图书馆来获取所需信息。基于此，本文旨在研究移动图书馆使用情感对用户满意度的影响。在进行实证研究的过程中，本文发现用户在使用移动图书馆时，对其界面美观度、信任感和易用性的认可度对其满意度具有显著影响。此外，对用户进行情感体验的引导和提高其参与度也可以增强用户对移动图书馆的满意度，提升其使用率和较好的口碑。
关键词：移动图书馆、用户满意度、情感体验、易用性、信任感
Introduction
Withthedevelopmentofmobiletechnology,mobilelibrarieshavebecomeamajortrendinthelibraryindustry.Manylibrariesprovidemobilelibraryservicestouserstofacilitateuserstoconductsomesearchandretrievalactivitiesinthelibraryusingmobiledevices.Butinthemeantime,themobilelibraryalsointroducedvariousproblemsintheprocessofusing.Forexample,usersmayencounterdifficultiesinsearchingforrequiredinformation,poorvisualinterface,andotherissuesthatimpacttheiruserexperienceandoverallsatisfactionlevelswithmobilelibraries.Understandingtheimpactofemotionalexperiencesonusersatisfactionisessentialfordesigningbettermobilelibraryservicesandimprovingitsusersatisfaction.
Thisresearchaimstostudytheimpactofemotionalexperiencesofmobilelibraryonusersatisfactionlevels.Thestudyusesasurveyquestionnairetocollectuserfeedbackontheiremotionalexperiencewhileusingthemobilelibrary.Thesurveyfurtherexaminestheimpactofuserperceptionsofmobilelibraryinterfaces,usability,andtrustworthinessontheiroverallsatisfactionlevels.
LiteratureReview
Usersatisfactionhasbeenakeyresearchtopicinthelibraryindustry,anditisparticularlycriticalinmobilelibraryservicesbecauseoftherelianceonmobiledeviceswithsmallerscreens,slowerprocessingspeeds,andotherlimitationsthatnegativelyimpactuserexperience.Previousstudieshaveshownthatusersatisfactionisinfluencedbyvariousfactorssuchastrust,usability,andfunctionality(Aladwani,2002;Choi,Kwon,&Choi,2009;Hsieh,Cho,&Yen,2017).Formobilelibraries,someresearchershaveemphasizedusability,security,andusertrustintheirstudies(Wang,2010;Zhang,Wang,Li,Wu,&Zhou,2011;Kim&Cho,2016).Moreover,recentresearchhasshownthatuseremotionscanalsoplayasignificantroleinusersatisfaction(Huang,2009;Kim&Moon,2018).
Methodology
Thestudyusedanonlinesurveyquestionnairet