呼叫中心标准实施方案.pdf

呼叫中心系统实施方案

目录

一、组网配置..................................................................................................................2
1.E1对接.....................................................................................................................2
2.IMS对接...................................................................................................................2
3.模拟对接..................................................................................................................4
4.IP中继对接..............................................................................................................4
二、系统注册..................................................................................................................4
1.交换机授权..............................................................................................................4
2.CTI注册....................................................................................................................5
三、参数文件配置..........................................................................................................7
1.CTI参数文件配置：................................................................................................7
2.Web参数文件配置：..............................................................................................7
四、流程配置................................................................................................................10
五、CTI其他参数配置..................................................................................................12
1.语音卡通道参数：.................................................................................................12
2.数据库参数：........................................................................................................13
3.通讯端口：............................................................................................................13
4.信号音参数：.......................................................................................