呼叫中心培训方案.doc

目录
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869580"第一章呼叫中心客户服务代表技巧培训方案.1
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869581"A100–呼叫中心概况及发展简介.1
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869582"A110–客户服务的ART艺术.1
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869583"A120–高效的电话沟通技能.3
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869584"A130–呼入电话/客户服务电话的处理.4
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869585"A140–呼出操作及流程.5
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869586"A150–压力及情绪管理.5
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869587"A160–客户服务之路.6
HYPERLINK"http://www.liyi360.com/diy/edit/ewebeditor.asp?id=Content&style=standard&originalfilename=d_originalfilename&savefilename=d_savefilename&savepathfilename=d_savepathfilename"\l"_Toc131869588"A170–客户投诉处理.7
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