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第PAGE\*MERGEFORMAT3页共NUMPAGES\*MERGEFORMAT3页 2021年12月英语四级阅读真题及答案第2套选词填空 Haveyoueverusedemailtoapologizetoacolleague?Delivereda__26__toasubordinate（下属）withavoice-mailmessage?Flownbyplaneacrossthecountryjusttodeliverimportantnewsinperson?Thevariouscommunicationoptionsatourfingertipstodaycanbegoodfor__27__andproductivity-andatthesametimeverytroublesome.Withsomanywaystocommunicate,howshouldamanagerchoosetheonethat'sbest---__28__whenthemessagetobedeliveredisbadorunwelcomenewsfortherecipient?We've__29__businesscommunicationconsultantsandetiquette（礼仪）expertstocomeupwiththefollowingguidelinesfor__30__usingthealternativewaysofdeliveringdifficultmessages.Firstofall,choosehowpersonalyouwanttobe.Aface-to-facecommunicationisthemost__31__.Otherchoices,indescendingorderofpersonalization,are;areal-timephonecall,avoice-mailmessage,ahandwrittennote,atypewrittenletter,andthemost__32__isemail.Someofthesemaychangeorderaccordingtothe__33__situationoryourownpreferences;forexample,ahandwrittennotemightseemmorepersonalthanvoice-mail.Howdoyoudecideonthebestchoiceforthedifficultmessageyou'vegottodeliver?"My__34__concernis:HowcanIsoftenorcivilizethismessage?"saysetiquetteexpertDanaCasperson."SowhenIapologize,usuallychoosein-personfirst,oraphoneconversationasmytopalternative,andmaybeahandwrittennotenext.ApologizingbyemailissomethingInowtotally__35__."A）avoidB）convenienceC）effectivelyD）escapeE）intimateF）particularlyG）primaryH）promptI）rewardJ）silentK）specificL）surveyedM）unfriendlyN）warningO）witnessed26.N27.B28.F29.L30.C31.E32.M33.K34.G35.A
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