商场营业员英语.docx

商场营业员英语

第一篇：商场营业员英语商场营业员英语一、欢迎和问候语1.Goodmorning/afternoon/evening,sir/madam早上（下午、晚上）好，先生（夫人）。2.Howdoyoudo?您好！（初次见面）Gladtomeetyou.很高兴见到您。3.Howareyou?您好吗？Fine,thanks.Andyou?很好，谢谢。您好吗？4.Welcometoourhotel(restaurant,shop).欢迎到我们宾馆（餐厅、商店）来。5.Haveagoodtime!祝您过得愉快！6.Welcometoourshop.欢迎光临我们店7.Isthisyourfirstvisittoourshop?第一次来我们店吗？8.Isthereanythingyouareparticularlyinterestedin?对我们的什么东西感兴趣吗？二、电话用语1.**shop.CanIhelpyou?**店。您找谁？2.Sorry,I'vedialedthewrongnumber.对不起，我拨错号了。3.MayIspeaktoyourgeneralmanager?能和你们总经理说话吗？Speaking.我就是。4.Sorry,heisnotinatthemoment.对不起，他现在不在。Wouldyouliketoleaveamessage?您要留口信吗？5.Pardon.对不起，请再说一遍，好吗？Ibegyourpardon.对不起，请再说一遍，好吗？三、祝贺用语1.Congratulations!祝贺您！2.Happybirthday!生日快乐！3.HappyNewYear!新年快乐！4.MerryChristmas!圣诞快乐！5.Haveaniceholiday!假日快乐！6.Wishyoueverysuccess!祝您成功！四、答谢和答应语1.Thankyou(verymuch).谢谢您（非常感谢）2.Thankyouforyouradvice(information,help)感谢您的忠告（信息、帮助）。3.It'sverykindofyou.谢谢，您真客气。4.Youarewelcome.不用谢。5.Notatall.不用谢。6.Don'tmentionit.不用谢。7.It'smypleasure/Withpleasure/Mypleasure.非常高兴为您服务。8.Iamatyourservice.乐意为您效劳。9.Excuseme.对不起。10.I'msorry,It'smyfault.很抱歉。那是我的过错。11.Sorrytohavekeptyouwaiting.对不起，让您久等了。12.Sorrytointerruptyou.对不起，打扰您了。13.I'msorryaboutthis.对此表示抱歉。15.Iapologizeforthis.我为此道歉。16.That'sallright.没关系。17.Let'sforgetit.算了吧。五、征询用语1.Can/MayIhelpyou?我能帮您什么吗？Yes,please.好的。2.WhatcanIdoforyou?我能为您干点什么？3.IsthereanythingIcandoforyou?有什么能为您效劳的吗？4.Justamoment,please.请稍等一下。5.MayIuseyourphone?我能借用您的电话吗？Certainly/Yes,ofcourse.当然可以六、指路用语1.Goupstairs/downstairs.上楼/下楼。2.It'sonthesecond(third)floor.在二（三）楼。3.Excuseme.对不起。Whereisthewashroom(restroom,elevator)?请问盥洗室（休息室、电梯）在哪儿？Thisway,please.请这边走Turnleft/right.往左转/右转。4.It'sinthelobbynearthemainentrance.在大厅靠近大门。5.It'sinthebasementattheendofthecorridor.在地下室走廊尽头。七、提醒用语1.Mind(Watch)yourstep.请走好。2.Pleasebecareful.请当心。3.Pleasedon'tleaveanythingbehind.请别遗忘您的东西。4.Don'tworry.别担心。5.Takeiteasy.放心好了。6.Pleasedon'tsmokehere.请不要在这边抽烟。八、告别用语1.Goodbye.再见。2.Seeyoulater.再见。3.Goodnight.晚安。4.Seeyoutomorrow.明天见。5.Goodbyeandthankyouforcoming.再