礼宾部门童岗位职责.docx

礼宾部门童岗位职责

第一篇：礼宾部门童岗位职责IvanJOBDESCRIPTION职责描述JOBTITLE:职称AREA/DEPARTMENT:部门JOBBAND:职位级别HOTELLEVEL:酒店级别REPORTSTO:上属POSITIONSSUPERVISED:下属JOBSCOPE:职责范围Doorgirl门童RoomsDivision/FrontOffice/Concierge房务部/前厅部/礼宾部9I-VConciergeSupervisor礼宾部主管NilUnderthegeneraldirectionoftheBellCaptainandwithinthelimitsofestablishedTheInterlakenOCTHotelShenzhenlocalpoliciesandprocedures,responsibleforreceivingguestsinthemosthospitablemanner.Allguestsarrivingtothehotelwillbewelcomedanddepartingguestsfare-welledinthemostcourteousandfriendlymanner.PromotesthedesiredworkculturearoundtheIntegrity,Respect,OneTeamandServiceofTheInterlakenOCTHotelShenzhen在礼宾部经理和主管的领导下工作。服从深圳茵特拉根华侨城酒店的规章制度和程序。为所有到店的宾客提供热情的服务是主要的责任。始终保持良好的礼貌态度。向抵达和离开的客人表示欢迎或者到别。努力创造良好的工作氛围，做到诚实、相互尊重、以及良好的团对合作精神。KeyResponsibilities主要职责•••••••Atalltimeswellgroomed,haveapleasantdisposition,greetguestswiththemosthospitableattitudeuponarrivalatthehotel,andwillingtoofferassistanceatalltimes保持良好的个人仪容仪表，亲切问候抵达酒店的每个客人，随时准备提供服务。Maintaintheentranceandmaindoorareacleanandtidy,freeofobstaclesandensuethattrafficthroughthedrivewayiscontrolled保证酒店门口的干净和整洁。保证出入酒店的车道畅通无阻。Adheretoguestcontactstandardsatalltimes随时观察客人的需要ProvidecurrentknowledgeoftheservicesandfacilitiesofferedbytheHotel,inordertoIvan••••providereliableinformationtoguests向客人提供正确的酒店服务信息，并保证是正确的。AssistguestsinandoutoftaxisandothervehiclesandremovebaggagefromvehiclesenablingtheBellboytoescortguests,withbaggage,totheFrontDeskforcheck-in为客人开启车门并帮助客人把行李拿下车，协助行李员作好抵店客人的入住工作。Obtaintaxisforguestsasrequiredanddoyourbesttoensuretheguestsarenotoverchargedbytaxisbyeithernegotiatingwiththetaxidriverhimself,orbycautioningtheguesttobeonalert为客人安排出租车保证正确的收费，必要时帮助客人商谈车费并给予一定的提示。Knowledgeableinassistingguestsinrequestsfortransportandotherinformation具备丰富的交通知识或其他相关的本地信息。KnowledgeableoftheeventsofthedayandofdailyHotelactivities了解酒店每日的会议和其他活动的安排日程。KnowledgeableofVIPguestsandwheneverpossibleaddressessuchguestsbyname清楚的了解每日酒店入住的贵宾信息并且称呼他们的姓名HaspresenceandalertsSecurityorDutyManagerwheneverasuspiciouslookingpersonor