酒店前台收银常用服务英语.docx

酒店前台收银常用服务英语

第一篇：酒店前台收银常用服务英语酒店前台收银常用服务英语Checkin入住1)Howwouldyouliketopaythedeposit,incashorbycreditcard?您怎么付押金，现金还是信用卡?2)Youmustpay1000yuanasadeposit.您必须付1000元作为押金。3)Asahotelpolicy,werequireoneday’sroomchargeasdepositforguestswithoutareservation.按照酒店规定，没有预订的客人得付一天房费作为押金。4)we’llrefundthemoneyyouoverpaidwhenyoucheckout.您离店时，我们会退还您多付的钱。5)Hereisyourreceipt,andpleasekeepit,youneedtoshowittouswhenyoucheckout.给您收据，请保管好，你离店时得出示它。6)Andyoualsoneedtotakecareofyourkey,youhavetoreturnittouswhenyoucheckout.您得好好保管它，您离店时必须归还给我们。7)Thankyou,andhopeyouwillhaveagoodstayinourhotel.谢谢，希望您过得愉快。A.Checkoutforinpidualguest为散客退房1)Goodmorning,sir,doyoucheckout?早上好，您退房吗?2)Doyouwanttocheckoutorkeepkeyhere?您想要离店还是要保管钥匙?Ifyoucheckoutbefore6:00pm,youwillpayhalfdaycharge.六点之前退房，得付半天房费。Ifyoucheckoutafter6:00pm,youwillpayfulldaycharge.六点之后退房，付一天房费。Couldyougivemeyourroomnumber,please?能告诉我您的房间号码吗?MayIhaveyournameandyourroomnumber?能告诉我您的姓名和房间号码吗?MayIhaveyouroomkey,please?能给我您的房间钥匙吗?Didyoutakeanythingfromthemini-bar?/Didyouusethemini-barofyourroom?请问您房间里的酒水有没有用过?Haveyousignedanychitsinthelasthour?您在结帐前一小时是否签过任何帐单?10)Isyourluggagedownyet,sir?Couldyoucheckoutafteryourbagshavebeenbroughtdown,please?先生，您的行李是否已拿下来了?请您等行李拿下楼后再结帐好吗?11)Letmefigureitout/Letmecalculatethatforyou.我来把您的帐算出来。12)ShallIdrawupyourbillforyou?我把您的帐单开出来好吗?13)Yourfinalbillhasnotreachedourdepartmentyet,sir.wouldyoupleasewaitamomentwhileIchaseitdown?先生，您最后的帐单还没送到。请稍等，我去将它调来。14)Justamoment,please.Roomattendantischeckingyourroom.请稍等，客房服务员正在查房。15)Wouldyouliketocheckandseeiftheamountiscorrect?请检查一下数目是否正确。16)I’llcheckouraccounts.Justamoment,please.我检查一下我们的帐目，请稍等。17)Thisisyourbill,checkitplease,ifitiscorrect,pleasesignyourname.这是您的帐单，假如对的话，请签名。18)CanIcheckthedetailsforyou,please?/Letmebreakitdownforyou.请让我为您查对帐单好吗?19)Thatfirstnumberisyourroomnumber.第一个数字是您的房间号。20)Thesecondentryistherestaurant.第二行是餐厅的帐。21)Item6isyourroomcharge.第六项是电话费。22)Item7isthecostforthephonecalls.第七项是房费。23)Thatchargeisfordrinkstakenfromthemini-bar.那笔是饮用房间冰箱内饮料的费用。24)Theservicec