酒店前厅部工作英文介绍.docx

酒店前厅部工作英文介绍

第一篇：酒店前厅部工作英文介绍ThemainoperatingpoliciesforthestaffworkinginFrontDesk:Thereceptionistsworkinginfrontdeskcannotbelatefortheirworkandshouldmaintaintheirownimages,payingattentiontokeeptheirclothesclean,showingtheirwarmwelcometoalltheguests,noeatingsnacks,nosmoking,noshoutingtotheguests,nosleepingandreadingnovelsandnotdoinganythingelsethatisnotrelatedtothejobofthefrontdeskreceptionist.Inaddition,theworkingstaffcannotbeallowedtoenterintothefrontdeskmanager’sofficewithoutanypreviouspermission,it’sforbiddentodemandtipsfromguestsandtousethehotelphonestomakepersonalcalls,andthereceptionistondutyshouldsignhernameinordertochecktherelevantfollow-upworksuchaschangingrooms,checkingrooms,etc.Thefirstshiftiscalledmorningshiftwhichisform7amto3pm,afewwake-upservicewillbedoneforthemorningshiftstaffandmostguestswillcheckoutduringtheshift,butstillsomeguestswillcheckinduringthetime,andthenoonmealtimeisjustonlytwentytothirtyminutesforthemandthetimewillbelessifsuddenlycomesatravelinggroupwithdozensofpeople.Atlasttheyhavetocheckthenumbersoftheroomkeysbeforetheendoftheirwork.Theafternoonshiftisfrom3pmto11pm.Therearemanygueststocheckinduringthetimeandtheyhavetocheckthenumbersoftheroomkeysinpriortostarttotheirwork.Inmostcases,theyhaveenoughsuppertime.Whentherearesomestrangerswalkingslowlyinthehotelhall,theyareobligedtotellsecuritypersonnelincasethatsomeguestischeatedtoresultinpropertyloss.ThepoliciesforConcierge/Bellservices:Bellboysorbellmenwillsupplyguidingservicefortheguests,especiallyforthosewhohavesomeluggage,showingthecorrectwaytotheroomfortheguestsinfirsttime.Thestaffworkinginconciergedepartmentareobligedtohelptheguestscarrytheirluggageandtherearealwaysalotofsuitcasesfortheguestsfromforeigncountries,sotheyhavetouseluggagecartstotaketheseluggagetoitscorrespondingroomsifsuddenlycomesagroupwithdozensofpeople.Second,thebellmenhavetohelpsavetheirsuitcasesoranythingelseiftheguestshavethedemandofsavingtheirownthings,andthenthestaff’snamewillbesignedinaspecialcardwhichisfilledinther